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PRIVACY POLICY

Last Updated: November 13, 2025

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At Clean Slate Skin & Laser (“we,” “our,” or “us”), your privacy matters. We are committed to protecting your personal information and being transparent about how we collect, use, store, and safeguard your data. This Privacy Policy explains what information we collect, why we collect it, and how it is used in accordance with applicable privacy laws in British Columbia and Canada, including PIPA (Personal Information Protection Act).

By using our website, booking services, or contacting us, you consent to the terms outlined in this policy.

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1. Information We Collect

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We collect personal information only as necessary to provide you with services, operate our business, and communicate effectively.

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a) Information You Provide Directly

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This may include:

  • Name

  • Email address

  • Phone number

  • Date of birth (if required for treatments)

  • Appointment details

  • Medical or skin history relevant to treatment safety

  • Payment information (processed securely through our payment provider)

  • Forms submitted through our website or in clinic

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b) Information Collected Automatically

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When you browse our website, we may collect:

  • IP address

  • Device and browser information

  • Pages viewed

  • General location (city-level)

  • Cookies and usage data

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This information helps us improve our website and user experience.

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c) Third-Party Data

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If you engage with us via Instagram, Facebook, Google, or booking platforms, we may receive limited information such as your name, profile, or email (depending on your privacy settings).

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2. How We Use Your Information

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We use your personal information to:

  • Book and manage appointments

  • Provide safe and appropriate treatments

  • Communicate about services, promotions, reminders, or updates

  • Respond to inquiries

  • Process payments and issue receipts

  • Improve our website and customer experience

  • Meet regulatory and legal requirements

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We do not sell, rent, or trade your personal information.

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3. How We Share Your Information

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We may share your information with:

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Service Providers

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Only when necessary for:

  • Appointment booking systems

  • Email communication

  • Payment processing

  • Website analytics

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All service providers are required to maintain confidentiality and protect your data.

Legal Requirements

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We may disclose information if required by law or regulatory authorities.

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4. Cookies & Tracking Technologies

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Our website may use cookies or tracking tools to enhance user experience and gather analytics. Cookies may track:

  • Browsing behaviour

  • Preferences

  • Website performance

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You may disable cookies through your browser, but this may impact website functionality.

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5. Data Security

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We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, or disclosure. Our systems and processes follow industry standards; however, no online transmission is completely secure.

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6. Data Retention

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We retain personal information only as long as necessary to:

  • Provide services

  • Maintain accurate treatment records

  • Comply with legal or regulatory obligations

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When no longer required, information is securely destroyed.

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7. Accessing or Updating Your Information

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You have the right to:

  • Request access to your personal information

  • Ask for corrections or updates

  • Withdraw consent (subject to legal or treatment-related limitations)

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To make a request, please contact us at the information below.

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8. Third-Party Websites

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Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies independently.

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9. Children’s Privacy

Our services are intended for individuals aged 16 and older. We do not knowingly collect information from children without parental consent.

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10. Changes to This Policy

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We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The “Last Updated” date will be revised accordingly.

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11. Contact Us

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If you have questions about this policy, wish to access your information, or need to update your personal data, please contact us:

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Clean Slate Skin & Laser
5015 48 Avenue
Delta, BC V4K 1V9
Phone: 604-940-4138
Email: info@cleanslateskinbar.ca

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